Customer Success Director

Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.

Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.

At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With nearly 100 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.

We create cybersecurity products that people can actually use. We protect them against viruses and fraud on the network so that the users do not have to handle anything.
Thanks to this approach, we already protect tens of millions of people worldwide. Become a significant part of an important and ambitious project as a Customer Success Director.

Responsibilities

Team Leadership and Development 

• Oversee team and portfolio performance, focusing on revenue growth and penetration.

• Conduct regular QBRs, create and execute Success Plans, and plan trips.

• Build and manage C-level relationships.

• Develop team members by running quarterly feedback sessions and creating development plans in collaboration with HR.

• Evaluate team performance quarterly and determine bonuses based on results.
  
  

Strategic Planning and Reporting

• Forecast revenue for the team's portfolio and create Account Plans.

• Provide weekly customer updates, including progress on projects, meetings, and other highlights.
  
  

Personal Account Management

• Maintain a personal portfolio of 3-6 strategic telco customers.
  
  

Requirements

• 3 years of experience in customer success management OR telco-related experience (presales, product management, key accounts).

• Experience with leading a team of 3+ people (ideally remote team)

• Demonstrated history of working with enterprise customers

• Excellent written and communication skills in English and Russian

• Demonstrated organizational skills for effective task management

• Proven track record of building and maintaining professional, long-term relationships

• Will enjoy traveling 
  
  

Why Will you like to work with us?

• Meaningful job - protecting everyday people against malware and hackers all around the globe.

• Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results.

• You will be supported to learn, grow, and gain new experience with us!

• Your opinion will matter to us - discuss your ideas and feedback directly with the CCO or CEO if you feel like they should hear them.