Customer Success Manager - CIS region

Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.

Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.

At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With nearly 100 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.

We create cybersecurity products that people can actually use. We protect them against viruses and fraud on the network so that the users do not have to handle anything.
Thanks to this approach, we already protect tens of millions of people worldwide. Become a significant part of an important and ambitious project as a Customer Success Manager.

🔍What will you do

• Proactive Customer Support: In addition to addressing customer issues and needs, a proactive approach to customer support can be valuable. Anticipating potential problems and providing solutions before they arise can greatly enhance customer satisfaction.

• Data-Driven Decisions: Utilize customer feedback and data analytics to inform decision-making. Understanding customer preferences, pain points, and behavior can guide product/service improvements and targeted marketing efforts.

• Personalization: Tailor interactions and offerings to individual customer needs and preferences. Personalization can create a sense of value and importance for customers, leading to stronger loyalty.

• Internal Collaboration: Collaboration across different departments, such as sales, marketing, product development, and customer support, is crucial for a holistic approach to customer success. Silos can hinder the delivery of a seamless customer experience.

• Continuous Improvement: Strive for continuous improvement in all aspects of customer engagement. Regularly seek feedback from customers, measure outcomes, and use the insights to make iterative enhancements.

• 3 years of experience in customer success management OR telco-related experience (presales, product management, key accounts).

• Demonstrated history of working with enterprise customers

• Native in Russian language

• Excellent written and communication skills in English

• Demonstrated organizational skills for effective task management

• Proven track record of building and maintaining professional, long-term relationships

• Will enjoy traveling - approximately twice per month
  
  

🚀 Why Will you like to work with us?

• Meaningful job - protecting everyday people against malware and hackers all around the globe.

• Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results.

• You will be supported to learn, grow and gain new experience with us!

• Your opinion will matter to us - discuss your ideas and feedback directly with the CCO or CEO if you feel like they should hear them.